FAQS

WHEN DO YOU OFFER APPOINTMENTS?

We have daytime, evening, and even weekend appointments available.  If you do not see a time that works for your schedule in our patient portal, please do not hesitate to reach out to us.

WHAT IS THE COST OF THE APPOINTMENTS AND HOW DO I PAY FOR THEM?

We offer free consulations for initial and follow up appointments. A $20 charge is applied to your account to hold your appointment, and the funds will be used toward your product purchase.  If it is determined that none of our products will work for you, then you will be fully refunded. We accept major credit cards and payments from health savings/flexible savings accounts.

ARE YOUR SERVICES COVERED BY MY INSURANCE?

We are considered an out-of-network provider, and insurance plans often cover part of our services. We will furnish invoices for you to submit to your insurance company for reimbursement. Please contact your insurance company to learn about your specific coverage for telehealth services.  Questions to ask are: Do I have out-of-network benefits? What is the deductible? Have I met the deductible?

WHO CAN USE THESE SERVICE?

People with non-emergency skin related concerns over 14 years of age; those who are  ages 14-17 require parental/guardian consent.

HOW SHOULD I PREPARE FOR MY CONSULTATION?

After scheduling an appointment, an email will be sent to you with our consent forms, initial intake forms, and credit card information.  Our providers will review all of these forms along with the 3 images of the areas of concern within 24 hours of submission.  At the dedicated appointment time we will review your skin concerns and outline treatments goals.

You will need to download the app to your device for the video appointment.  

iOS App Store 

Google Play Store

WILL I STILL NEED TO BE SEEN FOR AN IN-OFFICE APPOINTMENT?

Our providers will advise you if further in-person treatment is necessary with a local dermatologist.  We also encourage our patients to get their annual skin exams with their local providers.